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Terms and Conditions
These Terms and Conditions govern the use of the HotStreak online casino platform operated under the licenses issued by the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner. By accessing or using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our services.
Eligibility
To access and use the services provided by HotStreak, you must be at least 18 years of age. It is your responsibility to ensure that you comply with the legal age requirement in your jurisdiction. We reserve the right to request proof of age and to suspend or terminate your account if you do not meet the minimum age requirement. Users from jurisdictions where gambling is prohibited are not allowed to participate in any of our services.
Account Rules
You are permitted to create only one account with HotStreak. Creating multiple accounts is strictly prohibited and may result in the termination of all associated accounts. Upon registration, you must complete a Know Your Customer (KYC) verification process, which may include providing identification documents and proof of address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify the support team immediately of any unauthorized use of your account or any other breach of security. Failure to comply with these account rules may result in restrictions or termination of your account.
Deposits and Withdrawals
HotStreak provides various payment methods for deposits and withdrawals. All transactions must comply with Anti-Money Laundering (AML) regulations. We may require you to verify your identity before processing any withdrawals. Withdrawals will typically be processed within a reasonable timeframe, although this may vary based on the chosen payment method. Users should be aware that delays may occur due to verification processes or technical issues.
Prohibited Activities
The following activities are strictly prohibited on the HotStreak platform:
- Cheating or engaging in fraudulent activities.
- Abuse of bonuses or promotions.
- Use of bots or automated systems to manipulate gameplay.
- Exploitation of system errors or bugs.
- Any unauthorized manipulation of the gaming experience.
Engaging in any of these activities may lead to immediate account suspension or termination, as well as potential legal action.
Limitation of Liability and Termination
HotStreak reserves the right to suspend, restrict, or permanently close your account at our discretion. This may occur in cases of violations of these Terms and Conditions, failure to comply with regulatory requirements, or if we suspect any fraudulent or suspicious activity. In such instances, we are not liable for any losses incurred by you as a result of account closure or restriction.
Bonus Terms and General Promotional Conditions
Bonuses and promotions offered by HotStreak are subject to specific terms and conditions, which will be clearly outlined at the time of the promotion. Users must adhere to these terms to qualify for bonuses. Failure to comply may result in the forfeiture of bonuses and any associated winnings. Bonuses may have wagering requirements and expiration dates, which will be communicated to users.
Fair Play and Game Integrity Rules
HotStreak is committed to ensuring fair play and game integrity. All games offered on our platform are regularly audited and monitored to ensure compliance with industry standards. Users are encouraged to report any irregularities or concerns regarding game fairness to the support team.
Fraud Prevention and Security Monitoring
HotStreak employs various security measures to monitor and prevent fraudulent activities. We reserve the right to investigate any suspicious transactions or activities on user accounts. In cases of suspected fraud, we may suspend or terminate accounts and report such activities to relevant authorities.
Dispute Resolution and Complaint Handling Process
In the event of a dispute, users are encouraged to contact the support team for resolution. We strive to address all complaints promptly and fairly. If an issue remains unresolved, users may escalate the matter to the relevant regulatory authority for further investigation.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Responsible Gambling Measures and User Protection Tools
HotStreak is committed to promoting responsible gambling and provides various tools to assist users in managing their gambling activities. Users can set deposit limits, session time limits, and self-exclusion periods. We encourage all users to gamble responsibly and seek help if they feel that their gambling is becoming a problem.
By using HotStreak, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These terms may be updated from time to time, and it is your responsibility to review them regularly. Your continued use of the platform constitutes acceptance of any changes made to these Terms and Conditions.